Effective Date: 05-04-2025

At Nikantha Herbals, customer satisfaction is important to us. Since our products are personal care and hygiene-based, we maintain a strict policy for refunds and returns to ensure product safety and hygiene.

1. Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or wrong product.

  • The issue is reported to us within 48 hours of delivery.

  • You must provide photo or video proof of the issue.

Returns will not be accepted for:

  • Used or opened products

  • Change of mind or personal dislike of product fragrance/texture

  • Allergic reactions (Please read ingredients carefully before purchase)

2. Return Process

If your product qualifies for return:

  1. Contact us within 48 hours at nikanthaherbals@gmail.com or call +91 8714320563.

  2. Share your order ID and photos/videos of the issue.

  3. Our team will verify and approve your return request.

  4. You will be informed about the return pickup or shipping instructions.

  5. Once we receive the returned product in original, unused condition, we’ll initiate your refund or replacement.

3. Refunds

  • Refunds are processed only if return is approved.

  • Refunds will be credited to your original payment method within 7–10 business days.

  • Shipping and handling charges (if any) are non-refundable.

4. Order Cancellations

  • Orders can be cancelled before dispatch only.

  • Once dispatched, the order cannot be cancelled or changed.

5. Contact for Support

For all return and refund-related queries, please contact:

Nikantha Herbals
Chandrakantham Associates, Thrissur – 680662
📧 Email: nikanthaherbals@gmail.com
📞 Phone: +91 8714320563