Effective Date: 07-04-2025

At Nikantha Herbals, we strive to ensure a smooth and transparent shopping experience. Please review the following policies regarding order processing, shipping, cancellation, and delivery.

Order Processing

  • All confirmed orders will be processed within 3 working days.

  • You will receive a confirmation email or SMS once your order is successfully placed and processed.

Shipping & Delivery

  • We deliver products across India within 7–10 business days from the date of dispatch.

  • Delays may occur due to unforeseen circumstances such as weather, logistics issues, or public holidays.

  • If any product is missing or not delivered properly, please contact us immediately. We will coordinate and resolve the issue at the earliest.

Order Cancellation

  • Orders can only be cancelled before dispatch.

  • Once your order is shipped, cancellation or changes will not be accepted.

  • In case of pre-dispatch cancellation, the refund (if applicable) will be processed within 7 working days to your original payment method.

Refund Eligibility

  • Refunds are applicable only for products that are received in a damaged or defective condition.

  • Refunds are not available once the product is dispatched and received in good condition.

  • For damaged items, please report the issue within 48 hours of delivery along with photo/video proof to:
    📧 nikanthaherbals@gmail.com
    📞 +91 8714320563